Merchants can contact our support teams through any of the below channels:
- Option 1: Write to gpay-imf-support@google.com.
- Operating hours: 8 AM–10 PM (Monday to Sunday)
- Option 2: Raise a ticket on the "Business Console."
- In the Help pop-up under the “Help and Support” section, click Contact us.
- Operating hours: 24/7
- Option 3: Merchants can also contact their assigned account managers.
If the merchant isn’t satisfied with the resolution provided at Level 1 within 15 days after they raise the complaint: They can fill out this form and escalate the request to Level 2.
If the redressal process needs more time due to external factors, we will update the merchant accordingly about the cause of the delay and expected resolution timelines.
If you aren’t satisfied with the resolution provided at Level 2 within 15 days after you raise the complaint: You can contact the Google Pay Nodal Officer. Complete the form and include your Level 2 reference number.
Google Pay Nodal Officer contact details:
- Name: Rahul Dhiman
- Address: 5th Floor, DLF Centre, Block 124, Narindra Place, Sansad Marg, New Delhi Central, New Delhi - 110001, India
If the redressal process needs more time due to external factors, we will update the merchant accordingly about the cause of the delay and expected resolution timelines.
RBI redressal: According to the Integrated Ombudsman Scheme 2021, you have the right to approach the Reserve Bank of India (RBI) Ombudsman.
Tip: For more details, please refer to our Complaints handling policy.